Website NOW LIVE with Student Properties Available for 2024-2025, Evening and Weekend Viewings Available. 

FAQs

Who are you?

We conduct a Gas Safety check yearly and an Electrical Safety check every five years. All houses are fitted with smoke/heat detectors which are tested and maintained. These alarms are fitted in the central communal locations. All small appliances that we have supplied have also been PAT (Portable Appliance Testing) tested.

We ensure that all of our properties are well maintained. We have a dedicated maintenance team, who respond swiftly to any maintenance issues raised.

The Winchester City Council Accreditation Scheme sets good standards that as a responsible landlord we try and achieve in all of our properties whether they are Accredited, or not. These cover internal decoration and furnishings, repair, fire safety, security, heating and hot water provisions, facilities and room sizes.

All maintenance issues should be reported by one of the tenants via our online maintenance system, FixFlo: www.superuni.fixflo.com/

If there are other issues, tenants are welcome to email us at admin@superunihousing.co.uk to discuss with one of our team. 

We are sorry to hear that they are experiencing problems. Your daughter/son has signed a tenancy agreement and is obliged to pay the rent. However if they are unable to pay rent, please get them to call us as soon as possible so that we can discuss the issue and consider an alternative payment plan.

Once a student has signed a tenancy agreement they are legally bound, however if they and their housemates can find a replacement tenant that they all are happy to live with we can usually arrange for them to join the tenancy and replce the leaving tenant. Please get them to contact us so that we can discuss this with them.

Students do not need to pay council tax. They are exempt; however they will need to provide evidence to the council that they are currently in full time study.

 

All of our tenants are required to have a UK based guarantor. This is usually a parent or guardian who signs a form to confirm that should the tenant run in to problems fulfilling their financial obligations in relation to the tenancy, they will make the payment on their behalf.

When a Landlord agrees to accept a tenant into his or her property, they are taking a risk that the tenant will pay the rent for the duration of the tenancy period, look after the property, and move-out when agreed. They understandably want to takes steps to minimise the risk they are taking. For tenants who are in full-time employment, it is usual to perform credit referencing to check affordability. However, this is not suitable for some tenants, such as students, and in those cases, we ask for a Guarantor. When a landlord hands over the keys to their property, one of their most important assets, they are risking more than just loss of rent. A Guarantor is one way of a prospective tenant demonstrating their suitability and securing the property.

We feel that it's appropriate to contact the student in the first instance of a defaulted payment, to give them an opportunity to rectify the problem.

Your son or daughter has joined a joint tenancy agreement. Each member of this tenancy agreement has a guarantor. We carry out checks on each of the guarantors to verify details. These checks do not affect credit scores and merely for verification purposes.

We supply a copy of the tenancy agreement to all tenants after signing. If you require a copy of the tenancy agreement, please ask your daughter or son to contact the office and we will be able to supply an additional copy.

Rent is generally paid via Direct Debit. We ask tenants to complete a Direct Debit instruction form for the bank. Rent can be paid either termly to coincide with student loan payments, monthly or annually. Annual payments benefit from a 3% discount. If it is not possible to set up a Direct Debit, a manual bank transfer is acceptable. Late rent may be subject to a late payment fee of £30.00 and interest. It may also be possible to pay rent by cheque, but bounced cheques will incur a £25.00 charge.

 

We require that a deposit is paid by each tenant. This deposit is registered with an outside body known as a Deposit Protection Scheme. We use a scheme called 'My Deposits' which gives full deposit protection and complies with government legislation. Information concerning this is provided to each tenant when they signed up, but if you require any further details please do not hesitate to contact us at admin@superunihousing.co.uk

Got a question? Talk to us!

We’re a friendly bunch at SuperUni and happy to help with any queries. Also we would love to show you around our student accommodation in person. Call us on 01962 842864 or drop us a line.