We are a small family owned business providing quality student accommodation in Winchester, Southampton, Oxford and Guildford. We have a team of helpful staff all working towards making your experience of living away from home as easy and comfortable as possible.

The Tenancy Agreement is a Joint and Several Agreement between your group as a whole and the landlord. It is important when choosing who to live with that you choose to share with people that you know and trust. The Agreement is a legal document that once signed, is binding for the duration of the tenancy. Our tenancies usually last for 52 weeks, starting in June or July. It is important that you keep your copy of the Agreement in a safe place. We will also ask you to sign a copy of a General Info document to show that you have read and understood just what you are taking on.

No person or group of persons applying for accommodation will be treated less favourably than any other person or group of persons because of their race, colour, ethnic or national origin, gender, disability, appearance, age, marital status, sexual orientation or social status.

All procedures for the allocation our accommodation complies with any equality policies that pertain to the letting of that accommodation, as well as being in accordance with the law. 

If you have any queries about our equality statement, please do not hesitate to contact the office.

Each person who has signed the Tenancy Agreement is equally responsible for any damage to the property and its contents. You are also all responsible for ensuring that the total rent on the property for the whole period of the tenancy is paid.

All students are required to have a UK based guarantor, usually a parent or guardian, who signs a form to confirm that should the tenant that they are guaranteeing run in to problems paying their rent, they will make the payment on their behalf.

Please keep us informed of any changes to personal details during the tenancy, including home address (i.e. parents address), and especially changes to your mobile phone number and email address. It is important for us to keep up-to-date accurate records. We use both email and SMS to keep you informed of maintenance visits / gardening etc.

A security deposit is taken which will be registered with MyDeposits. Their terms and conditions will apply.

Payment of rent is generally by Direct Debit. You will be asked to complete an instruction form for this purpose. Rent is usually paid termly to coincide with your student loan payments but monthly payments may be arranged if this suits you better. Please ensure that you have enough money in your account when your rent due to come out. If your loan is late and you need to delay a payment please notify us without delay. Late rent may be subject to a late payment fee of £30.00 and interest.

It may be possible to pay your rent by cheque with prior agreement. Bounced cheques will incur a £25.00 charge.

All paperwork, fees and first rent instalments must be received before we can release the keys.

We normally write to tenants in October/November to ask if they wish to stay on at the property for the next academic year. If we do not have a response by the deadline given, we will proceed with letting the property to another group. Please note, we are unable to offer the chance of renewing a tenancy to a group if there is any rent outstanding.

For groups that have stayed on for more than one year, during the final 8 months of the tenancy when we are conducting viewings for the next year, we expect the property to be kept in a clean and tidy condition. For those that are not, we reserve the right to send in professional cleaners and forward the charge on.

Occasionally a tenant wishes to leave the agreement prior to it ending. As the contract is a legally binding document tenants may only be considered for early release from the contract if a replacement tenant is found, and the rest of the group agrees to take this person onto the contract in their place. It is the responsibility of the tenants to find their replacement. Even if you move out of the property, rent remains your liability unless a suitable replacement is found. Please contact the office for further information.

Please adhere to the conditions set out in the Tenancy Agreement. Pets are not permitted in any of the properties, guests are welcome to stay for up to three nights, cars should be limited to the number stated on the contract (if any), and items such as pictures, posters, shelves should not be attached to the walls.

If you have lost your property key please contact the office. There is a charge for each replacement key.

Our keys are security suited keys which can’t be copied at a local locksmith (this prevents anyone unpermitted accessing the property). If you require a replacement key please contact the office.

Once payment of the replacement key has been received, we will arrange the collection from our office or the delivery of the new key. If you require Royal Mail tracked delivery, you may incur an additional charge for that. Please note: if you require a key immediately, there may be a call out charge, as we will have to redirect employees in order to get the key to you.

In a Joint-Tenancy agreement, we don’t put locks on bedroom doors, as this causes fire safety issues and it would affect our insurance of the property.

We can confirm that the security of our properties is very good. There is a security chain or deadbolt on your front door, spy glass and in flats there is also an intercom security system to provide visitors entry to the communal hallway.

You may wish to look into using a ‘non-invasive door lock’ system for when inside a room, however please be aware that if any damage is made to the property by installing locks on bedroom doors by tenants, this would be chargeable to rectify and any other related costs to locks being installed on bedroom doors.

Standard furniture is provided in all of our properties. We will generally only consider removing furniture in exceptional circumstance and a removal fee may apply.

Our gas and electrical systems are checked by qualified and licensed engineers and fulfil current legal requirements. All homes have been installed with smoke alarms as standard. Fire doors and closers are also fitted. PLEASE do not wedge doors open or tamper with the closers.

We have insurance cover for the building. We also have Public Liability Insurance. However, you are responsible for our contents and your own! One policy per household is all you need, not an individual one per tenant. You will need adequate insurance cover for your personal belongings and anything else you bring into the property.

As members of the Winchester City Council Accreditation Scheme you can be assured that the accommodation we provide for students is safe and of a high quality. In order to be accredited, we must meet good standards of decoration and furnishings, repair, fire safety, security, heating and hot water provisions, facilities and room sizes. We must also have up-to-date Gas Safety Certificates and Electrical Safety Reports.

Our full-time maintenance team are available five days a week during office hours. They will attend outside of these times if you have a genuine maintenance emergency.

Please check the tenant manual first if you have a maintenance issue to see how you can resolve the problem yourself following our guidance. If you are unable to fix the concern yourself, please report the issue to SuperUni Housing via Fixflo: superuni.fixflo.com

What to include in your maintenance enquiry:

• Property address (or reference code)

• Tenant Contact Details

• Detailed description of issue

• Model/serial number if applicable

• Photo/video if possible

This will help the maintenance team assess the issue and which may result in it being fixed more quickly.

As part of our commitment to assist those with disabilities, it is agreed that charges for rooms adapted for use by students with disabilities should not exceed the normal room rate for that development. Please note that we currently do not offer any adapted rooms, but if this is something you are interested in, please do not hesitate to contact us.

In our large developments we have individual postboxes for each flat suitable for letters and small/thin packages. These postboxes are accessible by postmen and local couriers. If you are not available to receive a larger parcel, the courier/postman will leave you with a note advising the attempted delivery. There is no concierge service.

All of our properties have a broadband line. These can have limited bandwidth, please refer to individual property adverts for more information regarding this.